Terms of Service

These Terms of Service (“Terms”) govern the residential cleaning, deep cleaning, move-in/move-out, short-term rental turnover, and interior/exterior window care services (collectively, the “Services”) provided by Radiant Residences (“Company,” “we,” “us,” or “our”). By scheduling, requesting, accepting, or using our Services, you (“Client,” “you,” or “your”) agree to these Terms. This is a working draft and will be finalized with our attorney before it takes legal effect.

1. Services

We provide recurring and one-time residential cleaning, deep cleaning, move-in and move-out cleaning, short-term rental turnovers, and interior and exterior window care. The specific scope, tasks, frequency, and areas included for each visit (“Visit”) are those described in your service plan, quote, or booking confirmation. Any changes to scope require mutual written agreement. We use professional-grade products and trained team members.

2. Scheduling and Access

Recurring Visits follow the cadence in your plan. You agree to provide safe, reasonable, and timely access to the property at the scheduled time or agreed arrival window. This includes accurate gate codes, alarm instructions, parking information, and ensuring pets are secured or that we have clear instructions regarding them. We will communicate proactively about any delays. If we cannot safely or reasonably access the property after reasonable attempts, we may reschedule the Visit and applicable fees may apply as described in your plan or our current fee schedule.

3. Cancellation, Rescheduling, and Plan Changes

You may cancel or reschedule a Visit with the advance notice specified in your service plan or booking confirmation. Cancellations or no-shows with less than the required notice may be subject to a fee.

Recurring plans may be paused, modified, or ended by either party with reasonable written notice as outlined in your plan. There is no long-term commitment or early termination penalty beyond any outstanding balances. We reserve the right to suspend or terminate service for repeated late cancellations, unsafe conditions, non-payment, or material breach of these Terms.

4. Pricing, Payment, and Billing

Prices are set out in your plan or quote and may be adjusted with reasonable advance notice (typically 30 days for recurring plans). Recurring plans are billed on the schedule stated in your plan. Payment is due as shown on your invoice.

We accept payments via the methods listed at checkout or in your client portal. Late or failed payments may incur reasonable fees and may result in suspension of future Services until resolved. You are responsible for keeping your payment information current.

5. Satisfaction and Re-Service

If any aspect of a completed Visit does not meet our standards, contact us promptly in writing (email or client portal) and describe the specific issue. We typically aim to address valid concerns within [48 hours / 2 business days] by returning to re-service the affected area(s) at no additional charge, or by applying a credit to your account, at our discretion.

This guarantee is subject to reasonable limitations, including timely reporting, normal wear and tear, pre-existing conditions, client-requested shortcuts, and circumstances beyond our control. It does not cover damage caused by third parties.

6. Your Responsibilities

To help us deliver excellent results safely and efficiently, you agree to:

• Disclose in advance any known hazards, fragile or high-value items, special instructions, or areas that require extra care or should be avoided.

• Secure or remove valuables, sentimental items, and fragile objects before our arrival (or clearly identify them and provide specific instructions).

• Ensure the property allows safe and effective service (e.g., reasonable access and not excessively obstructed in a way that prevents standard cleaning).

• Inform us of any pets, alarm systems, or access restrictions.

We are not responsible for pre-existing damage, stains that cannot be safely removed with standard methods, or issues arising from undisclosed hazards or unsecured valuables.

7. Liability, Insurance, and Limitation of Liability

We are licensed, bonded, and insured. We take reasonable care in every home.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, our total liability for any claim arising out of or related to the Services shall not exceed the amount you paid for the specific Visit (or the applicable plan period). We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or emotional distress, except in cases of gross negligence or willful misconduct.

Specific liability limits, claims procedures, any required waivers or acknowledgments, and indemnification provisions will be set forth in the finalized version of these Terms and may be supplemented by a separate service agreement or client acknowledgment. You agree to indemnify and hold us harmless from claims arising from your failure to meet your responsibilities under Section 6, to the extent permitted by law.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference. We collect necessary information (contact details, property access instructions, service history, and payment information) solely to provide and improve the Services. We do not sell your personal data.

9. Communications

By providing your phone number or email, you consent to receive transactional and service-related communications (scheduling confirmations, reminders, invoices, and updates) via email, text/SMS, and phone. Message and data rates may apply. You may opt out of marketing communications at any time, but you cannot opt out of essential service messages while you have an active plan or upcoming Visit.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on our website or client portal at least 15 days before the effective date. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. Prior versions are available upon request.

11. Force Majeure

We are not liable for delays or inability to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor or supply shortages, or utility failures. We will notify you promptly and work in good faith to reschedule affected Visits.

12. Dispute Resolution

We encourage you to contact us first to resolve any concerns informally. If a dispute cannot be resolved through good-faith discussion, it shall be resolved through binding arbitration in accordance with the rules of [JAMS / AAA] in [County, State], unless applicable law requires otherwise. Each party will bear its own costs. This provision does not prevent either party from seeking injunctive or other equitable relief for breach of confidentiality or intellectual property rights.

13. Governing Law and Miscellaneous

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force. These Terms, together with your specific plan or quote and our Privacy Policy, constitute the entire agreement between us and supersede all prior agreements or understandings. You may not assign these Terms without our prior written consent. Our failure to enforce any provision is not a waiver of that provision.

Contact

Questions about these Terms, your account, or feedback about our service can be directed to us at the phone number or email listed on our Contact page.