Legal

Privacy Policy

Name: Radiant Residences
Telephone: (619) 381-2061

Privacy Policy

Last Updated: July 26, 2026

Radiant Residences ("Radiant Residences," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the Personal Information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, protect, retain, and otherwise process Personal Information obtained through our website, communications, estimates, scheduling, employment applications, and the residential cleaning, window cleaning, and related services we provide (collectively, the "Services").

This Privacy Policy applies to information collected through, including but not limited to:

Our website;
Online estimate and contact forms;
Telephone calls;
Email;
Text messages;
Social media communications;
In-person communications;
Third-party software platforms used to operate our business; and
The performance of our Services.

By accessing our website, requesting an estimate, submitting information to us, scheduling Services, or otherwise interacting with Radiant Residences, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

Radiant Residences collects Personal Information reasonably necessary to operate our business, provide the Services, communicate with Customers, process transactions, comply with applicable law, and protect our employees, Customers, and business operations.

Depending upon your interactions with Radiant Residences, we may collect the categories of Personal Information described below.

A. Contact Information

Information that identifies you or allows us to communicate with you, including:

Full name
Email address
Telephone number
Service address
Billing address (when different)
Preferred method of communication

B. Property & Service Information

To safely and effectively perform services at your property, we may collect information such as:

Gate codes
Alarm instructions
Lockbox information
Entry instructions
Parking instructions
Pet information
Scheduling preferences
Areas requiring special attention
Property characteristics relevant to the requested service
Notes regarding previous visits
Special requests you provide

We request only the information reasonably necessary to provide the services you request.

C. Communications

We maintain records relating to communications with our customers, which may include:

Emails
Text messages
Call logs and notes regarding telephone conversations
Contact form submissions
Website inquiries
Facebook Messenger communications
Google Business Profile messages
Customer surveys
Reviews
Feedback you voluntarily provide

Telephone calls are not recorded unless notice or consent is provided as required by applicable law.

These records help us provide consistent customer service, document customer instructions, and maintain accurate service histories.

D. Service Records

During the course of providing services, we maintain internal records relating to your account, estimates, appointments, and completed Services.

These records may include:

Service history
Employee or technician notes
Quality assurance documentation
Internal training notes
Notes regarding products, materials, fixtures, glass, or surfaces at the Property
Customer preferences
Service recommendations
Scheduling history
Records of customer instructions or approvals
Safety or access information
Documentation relating to payment disputes, insurance matters, legal claims, or customer concerns

These records are maintained only for legitimate operational, administrative, safety, training, insurance, accounting, legal, and other lawful business purposes.

E. Photographs and Video

Radiant Residences may take photographs or video before, during, or after Services when reasonably necessary for legitimate business purposes, including:

Preparing or revising estimates
Documenting existing conditions
Documenting completed work
Quality assurance
Employee training
Service verification
Safety documentation
Damage documentation
Resolving customer concerns
Responding to payment disputes or chargebacks
Insurance claims
Legal proceedings or legal compliance

Photographs and video are treated as confidential business records and are accessible only to employees, service providers, professional advisors, insurers, or other persons with a legitimate need for the information.

Radiant Residences will not publicly publish photographs or video that reasonably identify the Client, the Client’s home, personal belongings, or private living spaces without permission, except where disclosure is required or otherwise permitted by applicable law.

F. Payment Information

Payments are processed through secure third-party payment processors.

Radiant Residences does not store complete credit card numbers, security codes, or full payment credentials on our own systems.

Information relating to invoices, payment status, and transaction history may be retained as part of our business records.

G. Applicant Information

If you apply for employment with Radiant Residences, we may collect information including:

Resume
Employment history
References
Professional qualifications
Driver's license status
Background screening information (where permitted by law)
Interview notes
Hiring decisions
Other information you voluntarily provide during the application process

Applicant information is used solely for employment-related purposes.

H. Website & Technical Information

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Date and time of visits
Pages viewed
Referral sources
Approximate geographic region
Website usage information

This information helps us improve website functionality, security, and overall user experience.

I. Information About Children

Our website, booking process, and Services are directed to adults and are not intended for use by children.

We do not knowingly collect personal information directly from children under the age of thirteen (13) through our website, estimate forms, or booking systems.

Information relating to children may occasionally be provided by an adult customer or incidentally documented during the performance of Services when reasonably necessary for safety, access, service instructions, property documentation, or another legitimate business purpose.

If we become aware that we collected personal information directly from a child under thirteen without appropriate parental or legal authorization, we will take reasonable steps to delete it.

2. How We Use Your Information

Radiant Residences uses Personal Information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

Depending upon the circumstances, Personal Information may be used to:

provide requested Services;
schedule, modify, or manage appointments;
prepare estimates, invoices, and other business records;
process payments;
communicate before, during, and after Services;
respond to inquiries and customer support requests;
maintain customer accounts and service histories;
improve our Services, operations, and customer experience;
train and supervise employees;
document work performed;
protect the safety of Customers, employees, and property;
detect, investigate, or prevent fraud, misuse, or unauthorized activity;
comply with legal, regulatory, tax, accounting, insurance, or contractual obligations;
enforce our agreements; and
operate, maintain, and improve our website and related systems.

Where permitted by applicable law, we may also send information regarding new Services, promotions, or company updates. You may opt out of marketing communications at any time without affecting communications reasonably necessary to provide requested Services.

3. Artificial Intelligence and Business Technology

Radiant Residences may use software tools, including artificial intelligence-assisted technologies, to support administrative, communication, hiring-support, reporting, scheduling, and operational functions.

Examples may include:

Organizing customer records
Scheduling appointments
Assisting with customer communications
Drafting administrative responses
Assisting with internal reporting
Organizing applicant information
Identifying incomplete applications
Improving workflow efficiency

These technologies assist our employees and management. They do not replace human judgment concerning customer concerns, service recommendations, final hiring decisions, or other decisions requiring individualized review.

Radiant Residences does not use artificial intelligence to make final hiring decisions, automatically approve or deny Services, or independently make decisions that produce legal or similarly significant effects on customers or applicants.

Any decision producing a legal or similarly significant effect is reviewed by an authorized member of Radiant Residences management.

As technology evolves, Radiant Residences may evaluate and adopt additional tools while maintaining reasonable privacy protections and appropriate human oversight.

4. Cookies & Website Technologies

Like most modern websites, the Radiant Residences website uses cookies and similar technologies to provide a secure, reliable, and user-friendly experience.

Cookies are small data files stored on your device that help websites remember information about your visit.

Depending on how you use our website, cookies may be used to:

Maintain website functionality.
Improve website performance.
Remember preferences you've selected.
Measure website traffic and visitor behavior.
Help us understand which pages are most useful.
Identify technical issues.
Improve website security.

We may also use technologies such as pixels, analytics tools, or similar website technologies that help us understand how visitors use our website.

These technologies are used to improve our website and customer experience.

They are not used to sell your personal information or build advertising profiles for cross-context behavioral advertising.

Most web browsers allow you to control or disable cookies through your browser settings.

Disabling certain cookies may affect how portions of our website function.

5. Analytics

We may use website analytics services to better understand how visitors use our website.

These services may collect information such as:

Pages viewed
Time spent on pages
Navigation patterns
Device information
Browser information
General geographic region
Website performance metrics

Analytics information is generally aggregated and used to improve our website, identify technical issues, and better understand how visitors interact with our content.

Whenever practical, we seek to minimize the collection of personally identifiable information through analytics services.

6. How We Share Your Information

Radiant Residences does not sell Personal Information.

We also do not share Personal Information for cross-context behavioral advertising as those terms are defined under applicable California law.

Personal Information is disclosed only when reasonably necessary to operate our business, provide the Services, comply with applicable law, protect legitimate business interests, or as otherwise permitted or required by law.

Examples include the following.

A. Employees

Personal Information may be shared with employees assigned to your account or Services to the extent reasonably necessary to perform their job responsibilities.

B. Service Providers

We work with third-party companies that assist us in operating our business.

Depending on the services being provided, these companies may receive or process limited personal information reasonably necessary to perform services on our behalf.

Examples include:

Payment processors
Scheduling software providers
Customer relationship management providers
Email providers
SMS providers
Website hosting companies
Cloud storage providers
Accounting software providers
Payroll providers
Background screening providers, where permitted by law
Customer communication platforms

We seek to use reputable providers and limit the information disclosed to what is reasonably necessary for the applicable business purpose.

Service providers may process personal information in accordance with their agreements with Radiant Residences, their own legal obligations, and applicable law.

C. Professional Advisors

Personal Information may be disclosed to attorneys, accountants, auditors, insurance professionals, tax professionals, and other professional advisors when reasonably necessary for legitimate business purposes.

D. Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary or appropriate to:

Comply with applicable law
Respond to lawful subpoenas, court orders, regulatory inquiries, or governmental requests
Cooperate with law enforcement
Establish, exercise, or defend legal claims
Enforce our agreements
Protect the legal rights of Radiant Residences or others
Protect the safety of our employees, customers, service providers, or the public
Prevent, detect, or investigate fraud, misuse, security incidents, or suspected misconduct
Protect property, information systems, or business operations

E. Business Transactions

If Radiant Residences is involved in a merger, acquisition, asset sale, financing, reorganization, or similar business transaction, Personal Information may be transferred as part of that transaction, subject to applicable legal requirements.

7. Third-Party Services

Our website and business operations may rely on third-party providers and platforms, including:

Payment processing companies
Scheduling platforms
Customer relationship management systems
Website hosting services
Mapping services
Analytics providers
Email services
SMS communication services
Cloud storage providers

These providers may process information under their own privacy notices, contractual terms, data-processing agreements, and legal obligations.

Radiant Residences is not responsible for the independent privacy practices, security practices, or content of third-party websites or services that we do not own or control.

We encourage you to review the applicable privacy information provided by third parties when appropriate.

8. Employee Confidentiality

Protecting customer privacy is part of every employee’s responsibility.

Radiant Residences team members are provided access only to the customer information reasonably necessary to perform their assigned responsibilities.

Employees are required to:

Protect confidential customer information
Use customer information only for legitimate business purposes
Keep customer information private
Follow Company confidentiality, security, and access-control policies
Report suspected unauthorized access, use, or disclosure promptly

Employees are prohibited from accessing customer information out of personal curiosity or sharing it outside legitimate business operations.

Unauthorized access, use, or disclosure may result in disciplinary action, up to and including termination of employment, and may also result in other action permitted by law.

9. Home Access Information

Because our Services may require entering customers’ homes, we recognize that home access and security information requires heightened protection.

This information may include:

Gate codes
Alarm codes
Garage codes
Lockbox combinations
Entry instructions
Hidden-key locations
Parking instructions
Security procedures

Radiant Residences limits access to this information to authorized management personnel, employees assigned to the applicable Service, and service providers with a legitimate operational need.

Home access information may be used only as reasonably necessary to:

Provide requested Services
Coordinate authorized entry
Protect customers, employees, and property
Investigate access or security concerns
Address insurance, legal, or customer-service matters
Comply with applicable law

We do not disclose home access information except when reasonably necessary for an authorized purpose or when required or permitted by law.

When this information is no longer reasonably necessary, it will be deleted, deactivated, anonymized, or securely retained in accordance with our data-retention practices and applicable law.

10. Confidential Photographs and Video

Photographs and video created during the course of providing Services are maintained as confidential business records unless approved for public use or disclosure is otherwise permitted by law.

They may be used for legitimate business purposes, including:

Preparing estimates
Quality assurance
Employee training
Service verification
Documenting existing conditions
Documenting completed work
Safety documentation
Investigating customer concerns
Responding to payment disputes or chargebacks
Insurance documentation or claims
Legal proceedings or legal compliance
Other lawful operational purposes

Non-identifying photographs or video may be used for lawful business or promotional purposes when the Client, Property, personal belongings, and private living spaces are not reasonably identifiable.

11. Data Security

Radiant Residences maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, destruction, or misuse.

Safeguards may include, as appropriate:

access controls based upon employee responsibilities;
secure authentication practices;
encryption where appropriate;
secure third-party software providers;
secure payment processing systems;
employee confidentiality requirements;
ongoing review of business practices; and
periodic evaluation of administrative and technical safeguards.

Access to Personal Information is limited to employees and authorized Service Providers with a legitimate business need to know.

Although Radiant Residences uses commercially reasonable safeguards, no method of transmitting or storing information can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate our business, and to comply with applicable legal obligations.

Information may be retained for purposes including:

Providing requested Services
Scheduling future appointments
Maintaining customer and Service histories
Warranty, guarantee, or callback requests
Accounting and tax reporting
Insurance documentation and claims
Legal and regulatory compliance
Fraud prevention and security
Resolving disputes
Enforcing agreements
Defending or pursuing legal claims

The retention period depends upon the nature of the information, the purposes for which it was collected, applicable limitation periods, and legal, accounting, tax, insurance, and operational requirements.

When information is no longer reasonably required, we take reasonable steps to delete, destroy, anonymize, or otherwise securely dispose of it in accordance with applicable law and our internal practices.

We may retain information for a longer period when reasonably necessary to comply with a legal hold, preserve evidence, respond to a dispute or investigation, protect legal rights, or satisfy another lawful obligation.

13. Your Privacy Rights

Depending on where you reside and the privacy laws applicable to Radiant Residences, you may have certain rights regarding your personal information.

These rights may include:

Access

You may request information about the personal information we maintain about you.

Correction

You may request correction of inaccurate or incomplete personal information.

Deletion

You may request deletion of personal information, subject to applicable legal, contractual, accounting, tax, insurance, fraud-prevention, security, dispute-resolution, and other lawful exceptions.

Data Portability

You may request a copy of certain personal information in a portable format where required by applicable law.

Communication Preferences

You may opt out of marketing emails or promotional text messages at any time.

Even after you opt out of marketing communications, we may continue contacting you regarding:

Scheduled appointments
Estimates
Invoices and payments
Service reminders
Safety notices
Account-related communications
Other communications reasonably necessary to provide requested Services

Questions and Requests Regarding Your Information

You may contact us regarding the personal information we maintain about you or to submit an applicable privacy request.

We may request information reasonably necessary to verify your identity, confirm your authority to act for another person, protect against fraudulent requests, or locate the relevant records.

We will respond within the time required by applicable law. We may deny, limit, or retain information in response to a request when permitted or required by law.

14. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to the extent that law applies to Radiant Residences or the particular information or processing activity involved.

Subject to applicable thresholds, definitions, exemptions, verification requirements, and legal exceptions, those rights may include the right to:

Know the categories of personal information collected
Know the categories of sources from which personal information is collected
Know the business or commercial purposes for collecting, using, or disclosing personal information
Know the categories of third parties to whom personal information is disclosed
Request access to certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a portable copy of certain personal information
Opt out of the sale or sharing of personal information, if applicable
Limit certain uses or disclosures of Sensitive Personal Information, if applicable
Designate an authorized agent to submit a request where permitted by law
Receive equal service and pricing without unlawful discrimination for exercising applicable privacy rights

Radiant Residences does not sell personal information.

Radiant Residences does not share personal information for cross-context behavioral advertising.

Radiant Residences does not knowingly sell or share the personal information of consumers under sixteen years of age.

To protect your information, we may request information reasonably necessary to verify your identity, verify the authority of an authorized agent, or locate records responsive to your request.

We will not unlawfully discriminate against you for exercising a privacy right provided by applicable law.

Nothing in this section represents that every California privacy right applies to Radiant Residences in every circumstance. Radiant Residences may nevertheless make reasonable efforts to respond to privacy requests even when not legally required to do so.

15. Sensitive and Highly Confidential Information

Certain information collected by Radiant Residences may qualify as Sensitive Personal Information under applicable law. Other information, while not necessarily included within a statutory definition, may still be highly confidential because of the security or privacy risks associated with it.

This information may include:

Gate, alarm, garage, or lockbox codes
Entry instructions and hidden-key locations
Home security procedures
Driver’s license information collected for employment purposes
Background screening information collected where permitted by law
Financial or payment-related information received through payment processors
Other information entitled to heightened protection under applicable law

We collect, use, and disclose this information only as reasonably necessary to:

Provide requested Services
Coordinate authorized access
Protect customers, employees, and property
Complete lawful employment and background-screening processes
Process payments
Prevent fraud or security incidents
Meet legal, insurance, accounting, and regulatory obligations
Operate our business for other lawful purposes consistent with the reason the information was collected

Radiant Residences does not use Sensitive Personal Information to infer characteristics about individuals.

Radiant Residences does not use or disclose Sensitive Personal Information for purposes requiring a right to limit under California law unless the required notice and opportunity to exercise that right are provided.

16. Browser Privacy Signals

Some web browsers allow users to transmit “Do Not Track” signals.

Because there is no universally accepted standard governing how websites must respond to traditional Do Not Track signals, our website does not currently respond differently to those signals.

Do Not Track signals are distinct from legally recognized opt-out preference signals, such as Global Privacy Control.

Radiant Residences does not sell personal information or share personal information for cross-context behavioral advertising. Accordingly, an opt-out preference signal does not presently change those practices.

If our practices or applicable legal obligations change, we will update this Privacy Policy and implement legally required methods for recognizing applicable opt-out preference signals.

17. External Links

Our website may contain links to websites operated by third parties.

These websites are governed by their own privacy policies.

Radiant Residences is not responsible for the privacy practices, content, or security of websites that we do not own or control.

We encourage you to review the privacy policies of any third-party websites you visit.

18. International Visitors

Radiant Residences provides Services primarily in California and operates its website and business systems from the United States.

If you access our website or communicate with us from outside the United States, your information may be transferred to, stored in, or processed in the United States.

Privacy and data-protection laws in the United States may differ from those in your country or jurisdiction.

Where applicable law imposes additional requirements concerning international transfers or processing, Radiant Residences will make reasonable efforts to comply with those requirements to the extent they apply to our operations.

19. Accessibility

Radiant Residences is committed to making our website and privacy information accessible to all individuals.

If you require this Privacy Policy in an alternative format or need assistance understanding its contents, please contact us using the information provided at the end of this policy.

We will make reasonable efforts to accommodate accessibility requests whenever practical.

20. Changes to This Privacy Policy

Radiant Residences may amend this Privacy Policy from time to time to reflect changes in our business operations, technology, legal obligations, or applicable law.

When changes are made, the "Last Updated" date appearing at the beginning of this Privacy Policy will be revised.

Where required by applicable law, Radiant Residences will provide notice of material changes using one or more reasonable methods, which may include:

posting notice on our website;
email communications;
customer portal notifications, if available; or
other reasonable methods of communication.

We encourage you to periodically review this Privacy Policy so you remain informed about how your information is handled. Any updates become effective on the revised "Last Updated" date unless otherwise required by applicable law.

21. Your Responsibilities

Although Radiant Residences is committed to protecting Personal Information, Customers also play an important role in maintaining the security and accuracy of their information.

Customers should:

provide accurate contact information;
promptly notify Radiant Residences of changes to contact or account information;
notify us when access instructions or security information change;
protect login credentials for any customer portal, where applicable; and
promptly report any suspected unauthorized access to or disclosure of Personal Information.

Maintaining accurate information helps Radiant Residences communicate effectively, provide the requested Services, and protect Customer accounts.

22. No Sale of Personal Information

Radiant Residences does not sell Personal Information.

We do not exchange Personal Information for monetary compensation.

We also do not share Personal Information for cross-context behavioral advertising as defined under California law.

Our business is built on trust, not on monetizing Customer information.

23. Applicant Privacy

If you apply for employment with Radiant Residences, we collect only the Personal Information reasonably necessary to evaluate your qualifications, administer our hiring process, comply with applicable law, and maintain employment-related records.

Applicant information may include:

Employment history;
Resume;
Professional references;
Interview notes;
Position applied for;
Hiring evaluations;
Background screening information where permitted by law; and
Other information voluntarily provided during the hiring process.

Applicant information is used solely for legitimate employment-related purposes and is retained only as permitted or required by applicable law.

While Radiant Residences may use technology, including artificial intelligence-assisted tools, to organize applications, identify incomplete applications, assist with administrative review, or improve workflow efficiency, technology does not make final hiring decisions or independently make decisions producing legal or similarly significant effects on applicants. Final hiring decisions remain subject to human review by authorized members of Radiant Residences management.

24. SMS & Email Communications

By providing your telephone number or email address in connection with a request for Services, you authorize Radiant Residences to send communications reasonably necessary to provide the requested Services, including appointment scheduling, estimates, invoices, payment notifications, customer support, and other service-related communications.

These communications may include:

Appointment confirmations;
Appointment reminders;
Scheduling updates;
Estimate notifications;
Invoice notifications;
Payment confirmations;
Customer service communications; and
Service follow-up requests.

If you separately consent where required by applicable law, Radiant Residences may occasionally send information regarding promotions, company news, new Services, or other marketing communications.

You may opt out of marketing communications at any time. Opting out will not affect communications reasonably necessary to provide requested Services, including appointment reminders, scheduling updates, invoices, payment confirmations, and similar service-related communications.

Standard message and data rates may apply depending on your mobile carrier.

25. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles, except where federal law requires otherwise.

Nothing in this Privacy Policy limits any rights provided under applicable federal or California privacy laws.

26. Contact Us

Questions regarding this Privacy Policy or requests to exercise applicable privacy rights may be directed to Radiant Residences using the contact information below.

Radiant Residences

San Diego County, California

Phone: (619) 381-2061

Email: letsclean@sandiegosbestcleaners.com

Website: sandiegosbestcleaners.com

Radiant Residences may request information reasonably necessary to verify your identity before responding to certain privacy-related requests in order to protect Personal Information from unauthorized disclosure.

Definitions

For purposes of this Privacy Policy:

"Customer" means any individual or entity requesting, scheduling, purchasing, receiving, authorizing, or paying for the Services.

"Personal Information" has the meaning assigned under applicable law and generally includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an identified or identifiable individual.

"Sensitive Personal Information" means Personal Information designated as sensitive under applicable law, including the California Consumer Privacy Act, as amended.

"Services" means the residential cleaning, window cleaning, estimates, consultations, scheduling, customer support, website services, and related business activities provided by Radiant Residences.

"Service Provider" means a third party that processes Personal Information on behalf of Radiant Residences for legitimate business purposes.

Our Commitment

Radiant Residences is committed to earning and maintaining the trust of our Customers by handling Personal Information responsibly, respecting individual privacy, and continually improving our business practices as technology, legal requirements, and customer expectations evolve.

Protecting your information is an important part of providing the professional, dependable service our Customers expect.