Privacy Policy

This Privacy Policy explains how Radiant Residences (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects the personal information you provide when you use our website, book our services, or interact with us. This policy applies to information collected online and offline in connection with our residential cleaning and window care services. This is a working draft and will be finalized with our attorney before it takes legal effect.

1. Information We Collect

We collect the following categories of personal information:

• Identifiers & Contact Information: Name, email address, phone number, and service address.

• Service & Property Information: Home access instructions (gate codes, alarm codes, parking notes), scheduling preferences, property details relevant to the work requested, and any special instructions you provide.

• Communications: Messages, emails, texts, and phone conversations between you and us, including service requests and feedback.

• Service Records: Notes from our team regarding the work performed, and (with your awareness) before-and-after photographs taken for quality assurance and training purposes. These photos are handled confidentially and are not published or shared publicly without your consent.

• Payment Information: Billing details and payment method information (processed securely through our payment processor; we do not store full credit card numbers ourselves).

• Technical & Usage Data: Standard web server logs, device information, and basic analytics when you visit our website (we do not use invasive tracking for behavioral advertising).

We do not knowingly collect personal information from children under 13.

2. How We Use Your Information

We use your personal information for the following business purposes:

• To schedule, perform, and follow up on the cleaning and window care services you request.

• To communicate with you about appointments, reminders, changes, invoices, and service-related matters.

• To improve our services, train our team, and maintain quality standards (including limited use of service photographs).

• To respond to your questions, requests, and feedback.

• To meet our legal, accounting, tax, insurance, and regulatory obligations.

• To detect and prevent fraud or misuse of our services.

• To send you important updates about our services or this Privacy Policy (you may opt out of marketing communications at any time).

3. How We Share Your Information

We do not sell your personal information. We share it only in the following limited circumstances:

• Service Providers & Subcontractors: With trusted vendors who help us operate (scheduling software, payment processing, email/SMS communications, background screening if applicable, and insurance providers). These parties are contractually obligated to protect your information and use it only for the services they provide to us.

• Field Team Members: We share necessary property access information and service details only with the specific team members assigned to your Visit so they can safely and effectively perform the work.

• Legal & Safety Requirements: When required by law, regulation, court order, or to protect the rights, safety, or property of Radiant Residences, our clients, or others.

• Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction (we will notify you of any material change in ownership or use of your data).

4. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, alteration, or disclosure. This includes secure storage of access instructions, limited internal access to sensitive client data, and use of reputable service providers with strong security practices. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide the services you have requested,

• Maintain accurate records for legal, accounting, tax, and insurance purposes,

• Resolve disputes, and

• Enforce our agreements.

When information is no longer needed, we dispose of it securely in accordance with applicable law and our internal data retention schedule.

6. Your Privacy Rights & Choices

You have the following rights regarding your personal information:

• Access & Portability: Request a copy of the personal information we hold about you.

• Correction: Request that we correct inaccurate or incomplete information.

• Deletion: Request that we delete your personal information, subject to certain legal exceptions (for example, we may need to retain records for legal or accounting reasons).

• Opt-Out of Communications: Unsubscribe from non-essential (marketing) emails and texts at any time by using the unsubscribe link or contacting us.

• No Discrimination: We will not discriminate against you for exercising any of these rights.

California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what categories of personal information we have collected, the right to request deletion, and the right to opt out of any “sale” or “sharing” of your information (we do not sell or share personal information for cross-context behavioral advertising). To exercise your rights, please contact us using the information below. We will verify your identity and respond within the timeframes required by law.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The “Last Updated” date at the top of this policy indicates the current version. Material changes will be communicated via email or prominent notice on our website. Your continued use of our services after an update constitutes acceptance of the revised policy. Previous versions are available upon request.

Contact

If you have questions about this Privacy Policy, want to exercise your privacy rights, or would like to request access to, correction of, or deletion of your personal information, please contact us at the phone number or email listed on our Contact page.