Service Schedule — Window Cleaning

RADIANT RESIDENCES

SCHEDULE B — PROFESSIONAL WINDOW CLEANING SERVICE TERMS

Version 1.1
Effective Date: October 6, 2026

This Schedule B ("Window Cleaning Service Terms") is incorporated into and forms part of the Radiant Residences Master Terms of Service ("Master Terms").

Unless otherwise defined herein, capitalized terms have the meanings assigned in the Master Terms.

This Schedule governs Professional Window Cleaning Services performed at residential and commercial Properties.

If a conflict exists between this Schedule and the Master Terms regarding a matter unique to Professional Window Cleaning Services, this Schedule controls only with respect to those Services.

ARTICLE I

APPLICABILITY & SCOPE

Section 1. Professional Window Cleaning Services

Professional Window Cleaning Services may include, when identified in the Approved Estimate or otherwise authorized under the Agreement:

• Exterior window glass cleaning.
• Interior window glass cleaning.
• Interior and exterior window glass cleaning.
• Window tracks.
• Window sills.
• Window frames.
• Window screens.
• Sliding glass doors.
• Divided-light or French-pane windows.
• Skylights.
• Hard-water or mineral-deposit removal.
• Post-construction window cleaning.
• Other specifically authorized window-related Services.

No window, component, or surface is included unless expressly authorized.

Radiant Residences may perform incidental procedures reasonably necessary to complete the approved Service, but those procedures do not expand the approved scope.

Section 2. Nature of Window Cleaning Services

Unless expressly approved, Professional Window Cleaning Services do not include:

• Window repair.
• Glass replacement.
• Glazing.
• Caulking.
• Seal repair or replacement.
• Window-hardware repair.
• Window adjustment or alignment.
• Screen repair or fabrication.
• Tint or film installation.
• Tint or film removal.
• Waterproofing.
• Painting.
• Structural repair.
• Construction or remodeling.
• Pressure washing.
• Gutter cleaning.
• Roof cleaning.
• Solar-panel cleaning.
• Pest removal.
• Restoration of damaged glass or window components.

Cleaning does not constitute repair, restoration, waterproofing, or correction of defective, deteriorated, damaged, improperly installed, or failed window systems.

Section 3. Approved Window Scope

The Approved Estimate and any other approved authorization under the Agreement determine the windows, components, surfaces, sides, and Services included.

Approval of one window-related Service does not include another unless expressly stated.

For example:

• Exterior glass does not include interior glass.
• Glass cleaning does not automatically include tracks.
• Glass cleaning does not automatically include screens.
• Glass cleaning does not automatically include frames or sills.
• Screen cleaning does not automatically include screen repair.
• Hard-water removal is not included in ordinary glass cleaning.
• Post-construction debris removal is not included in ordinary glass cleaning.

Section 4. Incidental or Courtesy Wiping

An incidental or courtesy wipe of accessible frames, sills, edges, or surrounding surfaces does not convert those areas into separately approved detailed cleaning Services.

Detailed cleaning of tracks, frames, sills, screens, or other components must be included in the approved scope.

Section 5. Services Bundled With Cleaning Services

Professional Window Cleaning Services may be performed during the same appointment as Cleaning Services governed by Schedule A.

Each Service Schedule governs only the Services to which it applies.

A window-related add-on does not expand the approved Cleaning Services, and Cleaning Services do not expand the approved Professional Window Cleaning Services.

Routine dusting or wiping of blinds or shutters performed as part of ordinary Cleaning Services remains governed by Schedule A unless specifically approved as part of a Professional Window Cleaning Service under this Schedule.

ARTICLE II

WINDOW TYPES & COMPONENTS

Section 6. Window Configuration

Pricing and scope may vary based upon:

• window size;
• number of panes or individual glass lites;
• divided-light or French-pane construction;
• window type;
• height;
• accessibility;
• screen configuration;
• track configuration;
• glass condition;
• construction debris;
• mineral buildup; and
• other conditions affecting labor or equipment.

Conditions that materially differ from those contemplated when the Service was estimated may require revised scope or pricing under the Master Terms.

Section 7. Divided-Light and French-Pane Windows

Divided-light, French-pane, or similar multi-lite windows may require substantially more labor than standard panes and may be priced according to the number of individual glass lites.

Only the approved surfaces and components are included.

Section 8. Sliding Glass Doors and Similar Glass

Sliding glass doors and other large glass assemblies are included only when expressly authorized.

Approval to clean the glass does not automatically include detailed cleaning, adjustment, repair, lubrication, or restoration of:

• tracks;
• rollers;
• frames;
• handles;
• locks;
• screens; or
• other operating components.

Section 9. Skylights

Skylights are included only when expressly authorized.

Skylight Services are subject to the safe-access requirements of this Schedule.

Approval of skylight glass cleaning does not authorize roof access unless roof access is separately approved.

Section 10. Specialty and Nonstandard Windows

Storm windows, removable panels, specialty glazing, unusually configured windows, security windows, decorative glass, specialty coatings, and other nonstandard assemblies may require separate evaluation.

Radiant Residences may decline to disassemble, remove, service, or reinstall a specialty assembly when doing so presents an unreasonable risk of damage or requires specialized procedures outside the approved scope.

ARTICLE III

SCREENS

Section 11. Screen Cleaning

Screen cleaning is included only when expressly identified in the approved scope.

Screen cleaning is intended to remove ordinary dust and surface soil.

It does not constitute restoration of faded, oxidized, stained, brittle, torn, stretched, damaged, or deteriorated screen material or frames.

Section 12. Standard Screen Removal

When removal of a screen is reasonably necessary to perform an approved Service, ordinary lift-and-remove screen removal and reinstallation are included when the screen can be removed and reinstalled through its normal intended operation without tools, adjustment, disassembly, repair, or unusual force.

Section 13. Screens Requiring Tools, Adjustment or Disassembly

Unless expressly authorized, Professional Window Cleaning Services do not include:

• removing screens requiring tools;
• dismantling screen frames;
• removing fixed screens;
• removing security screens;
• adjusting screens;
• repairing screens;
• modifying screen hardware;
• removing damaged or seized clips, fasteners, or retainers; or
• disassembling window components to gain access to a screen.

If ordinary screen removal is not reasonably possible, Radiant Residences may leave the screen or affected glass unserviced unless another method is approved.

Section 14. Screen and Frame Condition

Screens, frames, tabs, clips, springs, fasteners, channels, and other components may become brittle, warped, loose, corroded, or weakened through age, weather exposure, installation, prior damage, or deterioration.

Radiant Residences is not responsible for failure of a pre-existing damaged or deteriorated screen or component except to the extent directly caused by a failure to exercise reasonable care.

ARTICLE IV

ACCESS & WORKING CONDITIONS

Section 15. Safe Access

Professional Window Cleaning Services are limited to windows that Radiant Residences determines can be safely and reasonably accessed using the equipment, methods, and conditions available for the job.

Access may be affected by:

• height;
• rooflines;
• slopes;
• landscaping;
• fences;
• walls;
• pools;
• patios;
• balconies;
• stairways;
• electrical hazards;
• traffic;
• unstable surfaces;
• narrow work areas;
• furniture;
• window construction;
• weather; or
• other surrounding conditions.

Section 16. Hard-to-Reach Windows

Some access limitations may not be reasonably apparent until Services begin.

If a window cannot be safely or reasonably serviced using the access originally contemplated, Radiant Residences may:

• exclude the affected window;
• evaluate an alternate method;
• revise the scope;
• propose additional equipment or labor;
• revise pricing; or
• reschedule the affected work.

No alternate access method is included unless approved under the Agreement.

Section 17. Ladders and Elevated Access

Ladder work is performed only where contemplated by the approved scope or otherwise approved under the Agreement and where Radiant Residences determines conditions permit safe access.

The Company retains discretion regarding ladder placement, ladder height, equipment selection, and whether elevated work can reasonably be performed.

Section 18. Roof Access

Roof access is not included merely because a window, skylight, or other surface is located near or above a roof.

Employees are not required to walk, stand, climb, or work from a roof unless roof access is:

1. 1.specifically evaluated;
2. 2.expressly approved; and
3. 3.determined by Radiant Residences to be reasonably safe at the time of Service.

Radiant Residences may decline roof access even if previously contemplated when actual conditions create an unacceptable risk.

Section 19. Interior Access and Obstructions

The Client shall provide reasonable access to approved interior windows.

Unless otherwise agreed, Radiant Residences is not required to move:

• furniture;
• large plants;
• electronics;
• artwork;
• fragile objects;
• heavy window coverings;
• shelving;
• cabinetry; or
• other items obstructing access.

Pre-approved items may be moved when Radiant Residences determines they can be moved without unreasonable risk.

Windows that remain obstructed may be excluded.

Section 20. Landscaping and Exterior Obstructions

Radiant Residences is not required to substantially alter, cut, remove, dismantle, or relocate landscaping, fixtures, structures, or other exterior obstacles to access a window.

Windows obstructed by vegetation, structures, vehicles, stored property, or other conditions may require alternate access, additional labor, revised pricing, or exclusion.

ARTICLE V

CLEANING METHODS & EQUIPMENT

Section 21. Cleaning Methods

Radiant Residences may select the cleaning methods and equipment reasonably appropriate for the approved Service and actual conditions.

Methods may include:

• traditional squeegee cleaning;
• hand detailing;
• extension poles;
• water-fed poles;
• purified-water systems;
• brushes;
• scrub pads;
• approved specialty tools;
• ladders; and
• other professional window-cleaning equipment.

Use of a particular method is not guaranteed unless expressly stated in the approved scope.

Section 22. Water-Fed Pole and Purified-Water Cleaning

Radiant Residences may use water-fed pole or purified-water systems when appropriate.

These systems may involve rinsing glass, frames, and surrounding window surfaces with purified water and allowing cleaned glass to air dry.

Exterior cleaning methods may involve the application of water to glass, frames, seals, and surrounding window assemblies.

The Client shall disclose known leaks, failed seals, or prior water-intrusion conditions before Services begin.

Incidental rinsing of frames or surrounding surfaces does not constitute detailed cleaning of those components.

Radiant Residences is not responsible for water intrusion resulting from pre-existing defective or deteriorated seals, caulking, glazing, frames, drainage systems, or installation, except to the extent directly caused by a failure to exercise reasonable care.

Results may be affected by pre-existing contamination, deteriorated frames or seals, building runoff, landscaping, hard-water deposits, construction residue, oxidized surfaces, or contaminants originating above or around the glass.

Section 23. Weather and Environmental Conditions

Radiant Residences may postpone, modify, or discontinue exterior Services when weather or environmental conditions interfere with safe or reasonable performance.

Rain alone does not necessarily make professionally cleaned glass dirty.

Radiant Residences does not guarantee that exterior glass will remain free from new contamination caused after Service by:

• rain runoff;
• sprinklers;
• irrigation;
• dust;
• wind;
• pollen;
• birds;
• insects;
• landscaping;
• construction;
• exterior building runoff; or
• other environmental conditions.

ARTICLE VI

GLASS & WINDOW CONDITIONS

Section 24. Pre-Existing Glass Conditions

Window cleaning may make existing conditions more visible after dirt or residue is removed.

Examples include:

• scratches;
• chips;
• cracks;
• etching;
• mineral damage;
• oxidation;
• stains;
• weld or grinding damage;
• heat damage;
• distorted glass;
• defective glass;
• deteriorated coatings;
• failed seals;
• internal condensation;
• manufacturing defects; and
• previous improper cleaning or scraping.

Such conditions are governed by the existing-condition provisions of the Master Terms.

Section 25. Dual-Pane and Insulated Glass

Fogging, moisture, staining, haze, mineral deposits, or contamination located between panes of insulated or dual-pane glass cannot be removed through ordinary interior or exterior window cleaning.

These conditions may indicate seal failure, deterioration, or another condition within the insulated glass assembly.

Cleaning the accessible glass does not constitute repair of a failed seal or insulated glass unit.

Section 26. Scratches and Previously Concealed Damage

Dirt, dust, mineral deposits, paint, construction residue, films, adhesives, or other contamination may conceal scratches, defects, or damage.

Removal of contamination may make existing conditions substantially more visible.

The appearance of a scratch or defect after cleaning does not by itself establish that the condition was caused by the cleaning Service.

Section 27. Tint, Film and Coated Glass

The Client shall disclose known aftermarket tint, privacy film, decorative film, protective film, or specialty coatings before Services begin.

Tint and films may deteriorate, bubble, peel, discolor, delaminate, scratch, separate, or lose adhesion because of:

• age;
• sunlight;
• heat;
• moisture;
• improper installation;
• incompatible products;
• prior damage; or
• deterioration.

Radiant Residences may modify or decline cleaning methods where tint, film, or a coating presents an unreasonable risk of damage.

Unless expressly authorized, Professional Window Cleaning Services do not include tint or film removal.

Section 28. Frames, Sills and Tracks

Frames, sills, and tracks may contain:

• oxidation;
• corrosion;
• paint deterioration;
• caulk deterioration;
• mold or mildew staining;
• mineral buildup;
• damaged finishes;
• worn seals;
• construction residue; or
• accumulated debris.

Ordinary cleaning does not guarantee restoration of these components to a new or original condition.

Detailed track, sill, or frame cleaning is included only when expressly authorized.

ARTICLE VII

HARD-WATER & MINERAL DEPOSITS

Section 29. Ordinary Window Cleaning Does Not Include Hard-Water Restoration

Ordinary window cleaning is intended to remove normal dirt and surface contamination.

It does not include removal or restoration of substantial mineral deposits, hard-water staining, etching, chemical damage, or other bonded deposits unless separately authorized.

Section 30. Hard-Water Removal

Hard-water or mineral-deposit removal is a separate Service requiring additional evaluation and pricing.

Results vary according to:

• severity;
• duration;
• mineral composition;
• glass condition;
• prior treatment;
• environmental exposure; and
• whether the glass itself has become etched or chemically damaged.

Radiant Residences does not guarantee complete removal when deposits have permanently altered or etched the glass.

Repeated or aggressive restoration attempts may be declined when continued treatment could create an unreasonable risk of damage.

ARTICLE VIII

POST-CONSTRUCTION & ADHERED DEBRIS

Section 31. Post-Construction Window Cleaning

Post-construction window cleaning is included only when expressly authorized.

Ordinary Professional Window Cleaning Services do not automatically include removal of:

• paint;
• overspray;
• stucco;
• mortar;
• concrete;
• grout;
• drywall compound;
• silicone;
• caulk;
• adhesives;
• tape residue;
• labels;
• protective films;
• welding residue;
• metal fragments;
• glass fines;
• fabrication debris; or
• other adhered construction contamination.

Radiant Residences did not place these materials on the glass and does not control their composition, hardness, adhesion, or interaction with the glass.

Section 32. Construction Debris and Scratch Risk

Construction materials and foreign debris may contain substances harder than glass or capable of scratching glass when moved across its surface.

Films, paint, adhesive, mortar, stucco, metal, fabrication debris, and similar contamination may also conceal pre-existing scratches or damage.

Removal of construction contamination therefore involves risks different from ordinary window cleaning.

Section 33. Moderate or Heavy Construction Contamination

Where moderate or heavy construction contamination is present, Radiant Residences may require a separate written scratch-risk acknowledgment or waiver before attempting removal.

If the required acknowledgment is not approved, Radiant Residences may leave the affected panes unserviced or limit the work to methods it determines present an acceptable risk.

Section 34. Specialty Debris-Removal Methods

When separately authorized and reasonably appropriate, specialty debris removal may involve methods or materials such as:

• professional glass scrapers or blades used on wet glass;
• bronze wool;
• non-scratch pads;
• specialty chemicals;
• adhesive removers;
• mineral-removal products; or
• other professional glass-cleaning methods.

Radiant Residences retains discretion regarding whether a particular removal method is appropriate for the glass and conditions encountered.

Authorization of debris removal does not guarantee complete restoration or removal of every contaminant.

Section 35. Fabricating Debris

Certain tempered or heat-treated glass may contain microscopic or visible manufacturing debris on or embedded in the glass surface.

When such debris is present, scraping or movement of material across the glass may dislodge the debris and cause scratching.

Fabricating debris may not be reasonably detectable before work begins.

Radiant Residences may decline scraping or specialty debris removal when fabricating debris is known, suspected, or observed.

Nothing in this Section waives liability that cannot lawfully be waived.

ARTICLE IX

WINDOW OPERATION & COMPONENT CONDITION

Section 36. Opening and Closing Windows

Where reasonably necessary to perform approved Services, Radiant Residences may operate windows through their ordinary intended movement.

Radiant Residences is not required to force, repair, adjust, dismantle, or operate a window that appears:

• stuck;
• painted shut;
• swollen;
• damaged;
• improperly installed;
• unstable;
• unusually difficult to operate; or
• likely to sustain damage.

Section 37. Window Hardware

Professional Window Cleaning Services do not include repair, adjustment, lubrication, alignment, or replacement of:

• locks;
• latches;
• balances;
• springs;
• cranks;
• hinges;
• rollers;
• handles;
• stops;
• guides; or
• other window hardware,

unless separately authorized.

Radiant Residences is not responsible for failure of deteriorated or defective hardware except to the extent directly caused by a failure to exercise reasonable care.

Section 38. Alarms and Security Devices

The Client is responsible for informing Radiant Residences of window alarms, sensors, security devices, specialty locks, or other systems that may be affected by opening or accessing windows.

Radiant Residences is not responsible for programming, resetting, repairing, or servicing security systems unless expressly authorized.

ARTICLE X

SERVICE RESULTS & LIMITATIONS

Section 39. Reasonable Window Cleaning Results

Window cleaning is intended to remove reasonably removable surface contamination from the approved glass and components.

Professional Window Cleaning Services do not guarantee removal of:

• permanent stains;
• glass etching;
• scratches;
• mineral damage;
• oxidation;
• failed coatings;
• internal fogging;
• construction damage;
• manufacturing defects;
• chemical damage; or
• other permanent or pre-existing conditions.

Section 40. Conditions Appearing After Cleaning

Cleaning may reveal conditions that were not readily visible before Service.

A clearer surface may make scratches, failed seals, etching, stains, chips, defective coatings, or other existing conditions substantially more noticeable.

Such increased visibility does not convert a pre-existing condition into cleaning damage.

Section 41. Re-Soiling After Service

Radiant Residences is not responsible for contamination occurring after completion of the approved Service.

This includes new contamination from weather, sprinklers, landscaping, animals, insects, ongoing construction, occupants, contractors, or other external sources.

Concerns regarding the quality of the Services themselves are governed by the Satisfaction Guarantee provisions of the Master Terms.

Section 42. Non-Serviceable Windows

Radiant Residences may leave a window or component unserviced when it is:

• outside the approved scope;
• inaccessible;
• unsafe;
• obstructed;
• damaged;
• deteriorated;
• improperly installed;
• excluded under this Schedule; or
• otherwise not reasonably serviceable.

Exclusion of a window or component does not expand the approved scope or require Radiant Residences to employ another access method unless separately approved.

ARTICLE XI

EXCLUDED RELATED SERVICES

Section 43. Solar Panels

Solar-panel cleaning is not governed by this Schedule merely because solar panels are located on a roof or may be cleaned using equipment similar to window-cleaning equipment.

Solar-panel cleaning must be separately authorized and is governed by any applicable solar-panel Service Schedule or other approved terms.

Section 44. Other Exterior Services

Professional Window Cleaning Services do not automatically include:

• pressure washing;
• soft washing;
• exterior building washing;
• gutter cleaning;
• roof cleaning;
• solar-panel cleaning;
• awning cleaning;
• exterior restoration; or
• other unrelated exterior Services.

Such Services require separate authorization.

ARTICLE XII

INCORPORATION

Section 45. Master Terms

The Radiant Residences Master Terms of Service are incorporated into and form part of this Schedule.

Payment, cancellation, rescheduling, property-damage claims, satisfaction concerns, limitations of liability, electronic communications, dispute resolution, and other general contractual matters are governed by the Master Terms except where this Schedule expressly addresses a matter unique to Professional Window Cleaning Services.

Section 46. Approved Scope Controls

The Master Terms, this Schedule, the Approved Estimate, approved Change Orders, Work Authorizations, and all other applicable incorporated documents shall be read together as the Agreement governing Professional Window Cleaning Services.

Nothing in this Schedule expands the Services actually approved by the Client and accepted by Radiant Residences.

END OF SCHEDULE B — PROFESSIONAL WINDOW CLEANING SERVICE TERMS